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ow99 keeps this policy straightforward — what we collect, why we collect it, and how you can review or correct it at any point. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account with ow99, we collect the details you provide directly: your name, contact information, and the credentials you use to log in. We also record activity within your account session — pages visited, games opened, and any transactions you initiate, including those made through bKash, Upay, or Bank Transfer. This data serves specific purposes: confirming your identity, processing your wallet activity, and keeping your account in good standing. We do not sell your personal data to third parties. We do not share transaction details — such as bKash transfer references or Upay wallet records — with any party outside those directly required to process your request. Device and browser data is collected in a limited form to maintain session security and resolve any technical issues you report. Data retention follows what is operationally necessary; once that period lapses, records are removed or anonymised according to our internal schedule. If you have questions about what data we hold on your account specifically, the support route in the section below is the right place to raise it. Availability of this service and the rights described here depend on your local law and eligible regions.
This policy covers what ow99 directly controls. Some areas sit outside it — third-party services, external links, and payment networks operate under their own terms. Here is how each area is handled.
Any data collected when you log in, browse, or manage your account on ow99 falls fully within this policy. That includes login records, session activity, and any account adjustments you make through the account settings page.
Payment references generated through bKash, Upay, or Bank Transfer are recorded by ow99 for verification purposes. The payment networks themselves — bKash and Upay infrastructure — operate under their own privacy terms, which ow99 does not govern.
Game session data and lobby activity on ow99 are within scope. We record which categories you open and how long a session runs, but we do not pass this to game studios or content providers as identifiable personal data.
External links, partner pages, or any service you reach by leaving ow99 are outside this policy's scope. We recommend reviewing the privacy terms of any third-party site before you provide personal details there.
You hold several practical rights over the data ow99 stores on your behalf. Reviewing what we hold is straightforward — log in and open the account details section to see the personal information on file. If anything is incorrect, you can update contact details and account credentials directly from that page. For records you cannot edit yourself, such as historical transaction logs tied to a bKash or Bank Transfer reference, raise a query through the support route and we will confirm the data held or correct any inaccuracy. You may also ask us to explain why a specific piece of data was collected and how long we intend to retain it. We respond to data queries in the order they arrive; no separate form is required beyond the standard support message. All rights described here apply subject to your local law and the eligible regions in which ow99 operates.
Log in and open the account details section. The personal information we hold — name, contact, wallet references — is displayed there. Check it whenever you need to confirm what is on file.
Update contact information and login credentials directly in account settings. For fields that are locked after verification, contact support with the correction request and your account reference.
If you want to know why specific data was collected or how long it is retained, send a message through the support route below. We will respond with the relevant detail tied to your account.
For any data issue you cannot resolve through account settings — including questions about bKash or Upay transaction records — the support team is reachable through the channels listed in the section below.
If you have a privacy question that is not answered here, use the routes below. We only list contact paths that are published and active on the site — no invented channels, no unverifiable hours.
Open the chat widget from any page while logged in. Describe your data or privacy question directly; the team will pull up your account and respond in the same session.
Send your privacy or data query to the support email address listed in your account dashboard. Include your account reference so the team can locate your records without delay.
The account help section within ow99 covers common data and privacy questions with step-by-step paths. Check there first before raising a direct query — many corrections can be done self-service.
These four areas cover the day-to-day handling of your data on ow99. Each one reflects what is actually configured on the platform — not generic policy language.
ow99 uses session cookies to keep you logged in and to record the pages you open during a session. Persistent cookies are used only where you have accepted them. You can adjust cookie preferences from the settings link in the footer.
Your login credentials are stored in an encrypted form. We do not store your bKash PIN, Upay PIN, or Bank Transfer credentials — those remain with the payment network. Account access is protected by the password and any verification step shown at login.
We keep account records for as long as your account is active and for the period required by applicable rules after closure. Transaction references — including bKash and Bank Transfer records — are retained to support dispute resolution.
When this policy changes materially, we post a notice on the site and update the effective date at the top of this page. Continued use of ow99 after a posted update means you have seen the revised terms. Check this page periodically for any changes.
These questions come from account holders in Bangladesh asking about their data, their rights, and how to act on them. Each answer is specific to how ow99 handles the issue.
We collect the information you enter when you register — name, contact details and login credentials. Once your account is active, we also record session activity and any transaction references generated through bKash, Upay or Bank Transfer to process and verify your wallet activity.
We do not sell your data. We share only what is needed to process a specific request — for example, a transaction reference passed to the payment network to complete a bKash or Bank Transfer. We do not pass personal data to advertisers or unrelated third parties.
Log in and open the account details section. Your stored personal information is displayed there. For records not visible in that view — such as historical transaction logs — send a query through live chat or the support email listed in your account dashboard.
Yes. Contact details and certain account fields can be updated directly in account settings. If a field is locked after your initial verification, contact support with the correction and your account reference. We will confirm the change once it is processed.
We retain records for the period required by applicable rules after an account is closed. Transaction references, including bKash and Bank Transfer records, are kept for dispute resolution purposes. Once the retention period passes, records are removed or anonymised.
The rights described here apply subject to your local law and the eligible regions in which ow99 operates. If you are unsure whether this policy applies to your situation, contact support through the routes listed above before taking further steps.