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These terms set out how your ow99 account works, what we expect from you, and what you can expect from us. Access and use of this platform depends on your local law and eligible region — please read these terms before you start.
By opening or continuing to use an ow99 account, you confirm that you have read and accepted these terms in full. They cover how your account is created and maintained, how wallet transactions through bKash, Upay or Bank Transfer are processed on our end, and what conduct we require from every account holder. These terms apply in the regions where ow99 operates and where access is permitted under local law — eligibility is always subject to your own jurisdiction. We update these terms when our services change. When we do, we post the revised version here and note the change date at the top of this page. Continuing to use your account after an update means you accept the revised terms. If any part of the revised terms does not suit you, you should stop using the account and contact our support team. We do not apply changed terms retroactively to completed transactions. Transactions confirmed via bKash, Upay or Bank Transfer before a revision date remain governed by the terms in place at that time. If you are uncertain about any clause, reach out through the support routes listed on this page before proceeding.
These terms define the boundary between what we manage and what falls outside our responsibility. Each area below clarifies exactly where our obligations begin and end so you can make informed choices about your account.
Your login credentials, account security and session activity are covered by these terms. You are responsible for keeping your password confidential. Any activity recorded under your account credentials is treated as authorised by you unless you report otherwise through support.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer fall within these terms from the moment a request is submitted in your account. Transaction records visible in your account history are our reference point for any query or dispute raised by you.
Game content, odds displays, promotional notices and any text or media published on ow99 are covered by these terms and may be updated at any time. We aim to keep published information current but do not warrant that every item is error-free at the moment you read it.
Payment processors, game studios and any external services linked from this platform operate under their own separate terms. We are not responsible for the conduct, availability or policies of those third parties once you move outside the ow99 account environment.
These terms are not one-sided — they set out your rights clearly. You can review your full transaction history at any time from the account wallet section; each entry shows the method used, whether bKash, Upay or Bank Transfer, along with date and amount. If any account detail recorded against your profile is incorrect — such as your registered contact or wallet address — you can submit a correction request through the support routes listed on this page. We process correction requests in the order they arrive and confirm the outcome by the same channel you used to contact us. You also have the right to raise a question about any clause in these terms before you act on it; support can clarify how a specific rule applies to your situation without charging a fee. If you wish to close your account, you may request this formally, and we will confirm closure and the status of any remaining wallet balance before the account is deactivated.
Your transaction log in the account wallet section shows every deposit and withdrawal, the payment method used and the date. Open the history tab to verify any entry before raising a query.
Submit a correction request via the support channel if your registered contact, wallet identifier or personal detail is wrong. We confirm every change in writing through the same channel you used.
If a clause is unclear before you act, contact support for a plain-language explanation. We do not charge for policy queries and we do not penalise accounts for asking before proceeding.
A formal closure request can be submitted at any time. We confirm the status of any remaining wallet balance and complete the process before the account is fully deactivated.
If something in these terms is unclear or you need to act on a right listed above, use one of the contact routes below. We respond through the same channel you open the conversation on.
Open the chat widget from any page while logged in to reach our support team. Use this route for account queries, transaction questions or clarification on a specific clause in these terms.
Send your query to the support email address shown in the Help section of your account. Include your registered contact and a clear description of the terms clause or account issue you are raising.
The Help section inside your account lists common policy questions and the steps to follow for requests such as corrections, closures or transaction disputes. Check there first before opening a new support ticket.
We keep your account data only for as long as it is needed to operate your account and meet the obligations described in these terms. When data is no longer needed, it is removed from active records. Here is how we manage the key areas.
Your account password is stored in encrypted form. We never ask for your full password through chat or email. If you suspect unauthorised access, contact support immediately through the live chat route and we will guide you through the steps shown in your account security section.
We use session cookies to keep you logged in and to remember your account preferences. These are cleared when you log out. You can manage cookie settings through your browser, though some account functions depend on session cookies being active.
Wallet records covering bKash, Upay and Bank Transfer transactions are retained for the period required by our operating obligations. You can view your own records at any time from the account history tab, and you may request a copy by contacting support.
If you want to raise a concern about how a policy change affects your account, contact us through the email route before the change takes effect. We review every concern raised in writing and respond with a clear position before any revised term is enforced against your account.
These are the questions we receive most often about how ow99's terms apply to accounts in Bangladesh and other eligible regions. Each answer reflects the policy as currently published on this page.
Access to ow99 depends on your local law and eligible region. If you are in Bangladesh and access is permitted under local law where you are, these terms apply to your account from the moment you complete registration. Check your own legal position before proceeding.
We post the updated terms here with a revised date. Continuing to use your account after that date means you accept the changes. If you do not agree, contact support to discuss your options before you next log in. Changes never apply retroactively to already-completed transactions.
Yes. Open the account wallet history, locate the transaction in question and raise a query through live chat or email support. Include the transaction reference shown in your account. We review wallet disputes using the records on our side matched against your account history.
Contact support through live chat or the support email in your Help section. State the detail that needs correcting and provide the correct information. We confirm every correction through the same channel and update your account before closing the request.
No. Asking a question about these terms or requesting clarification on how a rule applies to your account is free. Support can explain any clause without any charge, and raising a query does not affect your account standing in any way.
We keep your account and wallet transaction data — including records of Bank Transfer, bKash and Upay activity — for the period required by our operating obligations. You can view your own history in the account wallet tab at any time, or request a copy via the email support route.